Advanced Communication Skills for Managers

Excellent communication skills are essential for managing people and ensuring effective performance. From planning and communicating work expectations to networking and influencing change, communication is a vital skill. This full suite of communication training and coaching programme is designed to develop the interpersonal skills that fuel workplace performance and business success.

This high impact customised one-to-one training and coaching programme is offered over a period of three days. You will learn, develop and practice a full range of communication skills required of leaders. Your dedicated coach will help you maximise your strengths, challenge your limitations and refine your skills.

You will also be provided online or telephone one-to-one coaching before and after the three day programme. These additional sessions will support you through your learning journey to help you reflect, develop and fine tune your newly learned skills as you implement them into your working practices.

Businessman Addressing Meeting Around Boardroom Table

Upon Completing this Course you will be able to:

  • Understand communication methods and styles and the impact these can have on others.
  • Demonstrate an individual, confident and influential communication style
  • Demonstrate the ability to communicate effectively through a range of daily work practices and high pressured situations.
  • Influence, energize, inform, motivate, and lead with skill and confidence.
  • Reflect and adapt your style to lead and influence and build relationships.

Get In Touch

For further information call 0800 084 2603

Understanding Communication

  • Understanding the communication process and identify important factors for effective communication
  • Barriers to effective communication

Developing your Personal Communication Style

  • What is your communication style?
  • Understanding the other person’s perspective
  • Analyzing body language, what we say and how we say it to ensure congruent messages are received.
  • Presenting a Positive Image – Maintain credibility, rapport and trust with an influential and positive communication style

Building Productive Work Relationships with Colleagues and Employees 

  • Understanding the motives and behaviors of others
  • Small Talk
  • Identifying key subject areas
  • Understanding when and how to ask a question
  • Using probing techniques to gather information
  • How to prompt a response
  • Using your voice and presence to create impact
  • Active listening skills, feedback and rapport building
  • Demonstrating appreciation of the other person’s point of view
  • Losing new ideas and stifling creativity
  • Causes of frustration and demotivation
  • Moving someone from an entrenched position
  • Communicating for the development of learning and performance in others

Dissolving Conflict and Difficult Situations

  • Being at ease under pressure
  • Communicating effectively through stress and high pressure situations with ease
  • Respond effectively to difficult people, conflict, criticism and feedback
  • Dissolving destructive conflict situations
  • Handling difficult situations and delivering difficult messages

Presentations – Stand, Speak, Inform and Make an Impact

  • Confidence and how we can develop it
  • Planning and structuring your conversation, presentation and meetings
  • Develop skills for engaging an audience and delivering information
  • Putting your point across – an influencing model to persuade people
  • ‘Think on one’s feet’ and respond to feedback and criticism effectively

Effective Meetings & Briefings

  • Plan for meetings & briefings
  • Getting heard, being taken seriously, taking control, getting a decision
  • Organize, delegate and communicate activities to a group with clarity.
  • Creating channels for open feedback
  • Responding to others’ ideas – sharing understanding, support and appreciation
  • Delivering clear messages to ensure performance expectations are met

Your Personal Leadership Action Plan

  • Identifying Leadership development needs
  • Designing Your Personal Action Plan

Who should attend?

This ILM Customised Endorsed Training and Coaching Program is for senior mangers and executives who want to improve enhance confidence, credibility and their professional impact.

Hallmark Coaching and Development programs are for those who value a personal customised program which combines both training and ongoing coaching whilst you implement your newly learned skills into your workplace.


  • Three days Customised One-to-One Training & Three hours per week telephone coaching per week over eight week period

Training or Training plus ILM Qualification 

Course Fees includes:

  • Three full days of customised one-to-one high impact training
  • Four hours leadership Coaching per week over an eight weeks period to help you implement your learning into the workplace and overcome personal work based challenges.

You may choose to study an ILM 5 Award or Certificate in Leadership and Management. In addition to the above you will also receive:

  • Access to extensive ILM resources to help you with your studies.
  • Membership to ILM
  • Your Level 5 qualification certification

Satisfaction Guarantee

  • We are confident you will feel that you have received a specialised leadership development experience unique to your needs. If you are not fully satisfied after completing up to 25% of your course we offer a 100% money back guarantee

Good relations among members of a business are critical for success.
Good communication skills are an important element for the development of good relationships.